Quick answers to common StewardPay questions. For step-by-step instructions, see the linked articles.
Devices and Setup
Does StewardPay work on Android?
No. StewardPay runs on iPhone only and requires NFC, which is available on iPhones new enough to support Apple Pay.
Do I need a card reader?
No. The iPhone's built-in NFC accepts tap payments. There's no separate reader to buy, pair, or charge.
Can several people use the app?
Yes. StewardPay supports multiple users, each with their own PIN, on shared or personal phones. An administrator can disable any user at any time.
Is StewardPay available to all Giving customers?
Yes. Just download it from the App Store and follow the guide to get it set up.
Taking Payments
Can I charge to more than one fund at once?
No. Each session uses a single fund. Change the fund between sales if needed (see Configuring Location, Fund, and Administrative Fee for StewardPay).
Does the app add up items for me?
No. There's no cart or itemization. If you are selling multiple items, enter the total sale amount (see Starting a New Sale and Sending a Receipt in StewardPay).
What payment types are accepted?
Contactless (tap) cards and mobile wallets only. Swipe and insert credit card payments aren't supported.
Is the administrative fee required?
No. It's always the payer's choice when offered.
Corrections and Reporting
How do I fix a mistaken charge?
Void it within the short window in the Transaction List. After settlement, request a refund through Giving (see Managing StewardPay Transactions).
Can I issue a refund in the app?
No. StewardPay allows voids only. Refunds are handled in Giving Admin.
Can I see transactions posted by other StewardPay users?
No, you can only see the transactions you processed.
How are StewardPay payments distinguished from kiosk payments?
They're reported with different Payment Methods. (see StewardPay Reporting).
Security
What happens if I lose my phone?
Ask an administrator to disable your device and user PIN in Giving Admin immediately.
Does the StewardPay app store card or personal data on my phone?
No. Data passes through securely and isn't stored on the device.
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