After a sale, you can review transactions and void a payment if you need a correction. Voids must happen quickly, as they prevent the credit card payment processor from processing the transaction.
What You'll Need
- A signed-in user. You can only see transactions that you processed.
- The transaction you need to correct, ideally caught within a few minutes of the sale.
Void a Transaction
- Tap Transactions at the bottom of the screen to view a list of recent transactions. Tap the approved transaction that you would like to void.
- You will see the Transaction Details. Tap Void Transaction.
- You will see a confirmation screen. Tap Void Transaction to proceed.
- The transaction has been voided. Tap Done.
- The transaction will now show as Voided in the transaction list.
After the Void Window Closes
- Once a transaction settles, it becomes greyed out and can no longer be voided in the app.
- To reverse a settled transaction, ask your church staff to process a refund in Giving Admin.
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