This article explains how to contact Ministry Brands Support, access help resources, and use our 24/7 chatbot. By following these steps, you’ll be able to get the right help at the right time—whether it’s a technical issue, product tutorial, or service request.
Phone Support
Support Hours
Monday–Friday, 8 AM–5 PM CST
Your support number may vary depending on your product or platform. Check your product login screen for the most accurate number.
Chatbot Help
Available 24/7
-
On any page here in the Help Center, click the blue conversation bubble at the bottom-right corner.
-
Enter your contact information. Required fields are marked with a *
- Follow the prompts to help you find the help you need.
Submit a Ticket
Click here to submit a ticket. One of our Support Technicians will follow up with you shortly.
View Your Ticket History
To keep track of your past requests, create a Help Center account using your primary email.
Once logged in, you can view your entire ticket history.
Tickets submitted by email will automatically connect to your account (as long as the email matches).
-
Pro Tip: If you previously submitted tickets through your Giving software, you’ll now need to create a Help Center login to view those tickets. Some older tickets may not appear.
💡 This is especially helpful for admins or anyone managing multiple support requests over time.
Self-Help Resources
- Browse our Help Center by product or topic
- Search using common terms (e.g., “scheduled giving setup”)
- Use filters to narrow down by role (Donor, Admin, Bookkeeper, etc.)
System Status Page
For notifications regarding widespread issues, service interruptions, or planned maintenance. We recommend subscribing to receive status updates via email.
FAQs
What’s the best way to get help fast?
Start with our AI chatbot—it’s fast and always available. If needed, it’ll escalate to a human.
Can I call someone directly?
Live phone support may be available for certain platforms—please check your product-specific contact page.
What if I don’t know who to ask?
Submit a general Help Center ticket or reach out through your usual Support channel. We’ll route it for you.
Updated
