If you would like to request cancellation of your Automated Check Deposit feature, please keep in mind the following:
- 30 days after submitting the cancellation form, you will no longer have access to your Jack Henry Portal, or have the ability to map outstanding checks in your Giving Manager Portal > Check Scanning report. Please be sure to export any necessary information and map outstanding checks before those 30 days laps.
- We will not backdate the requested cancellation date. The date you initiated your request to cancel will be the requested cancellation date.
- If your monthly subscription is set to renew in the 30 days following your cancellation request the payment method on file will be charged and will not be refunded.
- You may be responsible for paying beyond the 30 days if additional usage has accrued, and charges will not be refunded.
- Cancellation is a process that involves more than just one service and involves a third-party vendor. Please be aware that it can take several days to completely close your account.
To begin the cancellation process, please email our team at client.relationships@ministrybrands.com.
Please provide the following details in your email:
Your Name and Role:
Organization Name:
City:
State:
Brand (Kindrid, easyTithe, etc):
Account number (if known):
Why you wish to cancel your Automated Check Deposit account:
Note: By emailing, you are only initiating the cancellation process and it is not a formal cancellation notice.
Final billing will be assessed just prior to closing the account. Once the cancellation is complete, you will receive an email with confirmation that the account is closed.
You can review our Terms of Service here.
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