Overview

This article explains how to access and interpret the Billing Report to view administrative fees and reconcile giving deposits.

Why This Matters

Billing Reports provide a detailed breakdown of administrative fees, helping your organization reconcile deposits and track processing costs—especially if you’re using gross deposit settings.

At a Glance

• Use the Billing tab to view fees deducted per transaction
• Helpful for churches using gross deposits (vs. net deposits)
• View individual transactions and their associated fees
• Filter by date to match deposit statements
• Compare gross vs. net deposits for accurate reconciliation

Before You Begin

• Estimated Time to Complete: 3–5 minutes
• Required Role/Permissions: Admin or Finance role with report access
• What You’ll Need:
  • Access to the Manager Dashboard
  • Date range for the deposits being reconciled
  • Optional: knowledge of whether you use gross or net deposit settings

Access the Billing Report

1. From your Manager Dashboard, click Reports.
2. Select Deposits from the sidebar.
3. At the top of the page, click the Billing tab.
4. Enter the From and To date range for the report.
5. Click Search to load your billing data.

View Transaction-Level Fees

1. After your results load, click View Transactions on any listed row.
2. A detailed list will appear showing:
   • Each individual transaction
   • The total fees charged
   • The breakdown of charges per transaction

💡 Learn more about Net vs. Gross Deposits.

Important Notes

• Billing Reports are especially useful for churches using gross deposit settings, where fees are not deducted prior to deposit.
• The report will include processing fees, platform fees, and any manual adjustment charges if applicable.
• All fees are grouped by the selected date range, but individual transaction details are available for reconciliation.

Troubleshooting

• Issue: Total deposit amount doesn’t match the amount shown in Funding tab
  Solution: You may be using gross deposits. Check the Billing tab to subtract fees from gross totals.
• Issue: Fees per transaction aren’t showing
  Solution: Click View Transactions to reveal the detailed breakdown of each transaction’s associated fee.
• Issue: Billing report doesn’t load data after date selection
  Solution: Ensure your date range includes actual transaction activity. Try expanding the date window or verifying deposit dates.

FAQ

Q: What’s the difference between Net and Gross deposits?

A: Net deposits subtract fees before funds are deposited. Gross deposits send the full donation amount, with fees charged separately. See Net vs. Gross Deposits.

Q: Can I export the Billing Report?

A: Not directly from the Billing tab, but individual deposit reports can be exported to CSV or PDF from the Funding tab.

Q: Will this report show manual fee adjustments or refunds?

A: Yes, any fee-related changes applied during the selected timeframe will appear in the Billing Report.

Updated October 30, 2025 00:14