Occasionally, donors or givers may forget their password, and may need assistance accessing their donor account. If a giver has trouble resetting their password, you can empower them with instructions, or you can reset their password.
How to Reset a Donor's Password
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Navigate to your Left Navigation menu.
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Click Donors (People, Individuals, Users, Members).
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Search the donor needing their password reset.
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Click the three-dot ellipses to the far right of that line to open the Donor Details.
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Once in the Donor's profile, you can click the three-dot ellipses in the top right hand corner, and click Reset Donor Password.
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You'll see a confirmation pop-up on the bottom right hand corner of the screen telling you that a Password reset email was sent to [first name, last name].
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Instruct the Donor to check their email for further instruction.
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