Customize Email Confirmations and notifications in Forms
Objective
This article provides step-by-step instructions on how to customize email confirmations for completed gifts or form submissions. By following these steps, you can personalize communication with donors and registrants, improving their experience and ensuring important details are shared.
💡Why Customize Email Confirmations?
Customizing email confirmations ensures clear communication with givers and registrants, enhancing their experience and providing essential information. It’s an opportunity to express gratitude, confirm details, and reinforce your organization’s professionalism and care.
Accessing Email Settings
To customize email notifications:
- Open your form.
- Click on the Form Properties gear icon.
- Select the Email tab.
Email Receipt (General or Special Donation Forms Only)
The first option you’ll see is the Email Receipt setting.
- A simple confirmation email showing gift details.
- Available only for General Donation or Special Donation form categories.
- To check your form’s category, visit the General Info tab.
Customization Options:
- Add a “Receipt Thank You Message”
- Click the eye icon to preview the email
Ticketing via Email Confirmation
- If you’ve enabled Ticketing on an Event Registration form, tickets will automatically be included in the email confirmation sent to registrants.
Additional Email(s)
Located beneath the Email Receipt section, this feature is available for all form types, including:
- General/Special Donation
- Event Registration
- Custom forms
Customize Each Email:
- To: Use placeholders like #BillingEmail#
- Subject Line: Create a custom subject
- Message Body: Use the toolbar to add rich text, images, and links
- Placeholders: Insert values like #TotalAmount#, #BillingFirstName#, etc.
📌 Emails must be sent from: noreply@ministryforms.net
Encourage recipients to add this address to their contacts to avoid spam filters.
Examples:
- Send one email to the registrant with event info
- Send another to a staff member notifying them of a new registration
Each email can have its own recipient, subject line, and content.
Recurring Gift Account Info (Optional)
If Recurring Payments are enabled in the Payment tab:
- You’ll have the option to Include account info for recurring donors who are not signed in
- This email lets them know an account was created and how to access it
FAQs
Can I send different email confirmations for different forms?
Yes!
Email notifications are configured per form. You decide:
• Whether to send a confirmation
• What the message says
• Who receives it
Have Questions or Need Help?
If something isn’t working right, we’re here for you!
- Technical Support: Available Monday–Friday, 8 AM–5 PM CST.
- Product Help: Visit the Help Center or click the question mark icon in the product for tutorials and step-by-step instructions.
- 24/7 Chatbot Support: Our Help Center chatbot can answer common questions any time—day or night.
- Personalized Support: Contact the Sales Team at sales@ministrybrands.com for guided help through our paid services.
💡 Pro Tip: Many answers can be found for free in our Help Center—no need to wait!
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