How to Redeem Digital Tickets for Event Registrations
Objective: This article explains how to redeem digital tickets for groups or individuals using the Event Registration feature. By following these steps, you can ensure a smooth check-in process for your event attendees.
💡 Why Use Digital Tickets?
Not only does your giving platform include FREE Event Registration Forms, but now you can also enable ticketing and redeem digital tickets for groups or individuals! 🎉
Steps to Redeem Tickets and Check-In Attendees
- Navigate to Forms:
- In the left navigation pane, locate your event registration form.
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Click on the Responses.
- View Responses:
- The following page will display all responses to the event registration form.
- A column for Ticket Verification will show if a ticket has already been scanned or not.
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From this page, you may search for a registrant name or click the Ticket Scanning tab to scan a ticket or manually enter the access code.
- Ticket Scanning:
- When first opening the Ticket Scanning tab, your device may ask permission to use a built-in camera if applicable.
- If allowable, you may receive a registrant's ticket (printed or displayed on their phone) and hold the QR code in the scanning area.
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You may also utilize an external QR scanning device or manually enter the access code on the ticket.
- Verify Tickets:
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Once scanned or entered, you'll see instantly if the ticket was verified successfully or if a duplicate ticket has been presented.
Handling Lost Tickets
- Navigate to Event Registration Form:
- Click the Responses, just like in the instructions above.
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Search for the individual whose ticket you'd like to resend.
- Resend Ticket:
- Open their form response and across the top, notice the Tickets tab.
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From here, you can print or email the ticket to the attendee.
Important Notes:
- Forms Dependency: The Kiosk relies on the Form Builder for event registrations, prayer requests, or contact forms. Changes made in the Form Builder will reflect immediately on the Kiosk.
- Event Registration Responses: Access responses for event registrations in the Forms Builder within the Giving Platform.
- Ideal Placement: Avoid using lengthy or multi-step forms in high-traffic areas for smoother experiences.
Additional Resources
Dive deeper into creating and managing forms by visiting our Forms Guide.
Have Questions or Need Help?
If something isn’t working right, we’re here for you!
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- 24/7 Chatbot Support: Our Help Center chatbot can answer common questions any time—day or night.
- Personalized Support: Want guided help? Personalized walkthroughs are available through our paid services. Contact the Sales Team at sales@ministrybrands.com to learn more.
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