Getting Help and Support

Whether you're just getting started, training a new team member, or running into something unexpected, we’re here to help. Our Support and Success Teams are made up of passionate, knowledgeable people—many with firsthand experience in ministry and nonprofit work—who are ready to support you with care and clarity.

When to Reach Out

We want you to feel confident using your digital giving tools—and know exactly where to turn when you need help.

  • Something not working right? That’s what our Support Team is for.
     
  • Looking for tutorials or how-to guides? We’ve got free resources to walk you through it.
     
  • Want someone to guide you step-by-step or offer strategic advice? That’s available too—through our paid services.

Technical Support (When Something Isn’t Working)

If your product isn’t behaving as expected—like an error message, a report that won’t load, or something that just feels off—our Support Team is here to help.

 

  • 🕒 Available Monday–Friday, 8 AM–5 PM CST

  • 💬 Live Chat: Use the chatbot in the Help Center. During business hours, our team is available to chat live.

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  • 📞 Phone Support: Your support number appears in the lower-right corner of your login screen. (Note: This number varies by brand.)

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  • 📨 Submit a Ticket: You can submit a support request anytime. We’ll follow up the next business day if it’s after hours.

Free Self-Service Resources

If you’re looking to learn how to use a feature, train a new team member, or explore best practices, we offer a variety of free tools:

  • Help Center: Search for articles, tutorials, and step-by-step guides.
  • Learning Labs: Join live or recorded sessions to deepen your knowledge.
  • In-Product Help: Click the question mark icon in your account to access help articles related to what you’re viewing.
  • Chatbot: Available 24/7 to answer common questions.


Personalized Coaching (Paid Service)

Need a walkthrough, want help setting up a new process, or looking for ideas to improve your giving strategy? Our paid services offer one-on-one guidance tailored to your Ministry’s needs.

📩 Contact our Sales Team at sales@ministrybrands.com to learn more about personalized support options.

 

Pro-Tip: Many answers can be found in the Help Center—no need to wait! It’s a great first stop for tutorials, how-to guides, and quick fixes.

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