Managing StewardPay Transactions

After a sale, you can review transactions and void a payment if a correction is needed. Voids must happen quickly, as they prevent the transaction from being processed by the credit card payment processor. 

 

What You'll Need

  • A signed-in user. You can only see transactions that you processed.
  • The transaction you need to correct, ideally caught within a few minutes of the sale.

 

Void a Transaction

  1. Tap Transactions at the bottom of the screen to view a list of recent transactions. Tap the Approved transaction that you would like to void. 

    giving-stewardpay-transactions.png

  2. You will see the Transaction Details. Tap Void Transaction. 

    giving-stewardpay-transaction_details.png

  3. You will see a confirmation screen. Tap Void Transaction to proceed with the void. 

    giving-stewardpay-void_transaction.png

  4. The transaction has been voided. Tap Done. 
     

    giving-stewardpay-transaction_voided_successfully.png

  5. The transaction will now show as Voided.

    giving-stewardpay-voided_transaction.png

 

After the Void Window Closes

  • Once a transaction settles, it becomes greyed out and can no longer be voided in the app.
  • To reverse a settled transaction, ask your church staff to process a refund in Giving Admin.

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