After setup is complete, the app uses two methods to lock itself and prevent unwanted use. A locked Kiosk allows your community to use it freely while safeguarding your setup from accidental or intentional changes. 

How Is The Kiosk Locked?

• Guided Access / Screen Lock prevents the donor from closing the Kiosk app or switching to another app.
• Mode Lock prevents donors from switching to a different mode or changing mode settings.

Guided Access / Screen Lock

Guided Access is a built-in iPad feature. Once you select a mode, the Kiosk will automatically display the following screen and prompt you to activate the screen lock.

Here's how to enable the feature:

1. Open the Settings app on your iPad.

   

2. On the left side, scroll down and tap Accessibility. Next, on the right side, scroll down and tap Guided Access.
   
3. On the right side, turn Guided Access on. Also, turn Accessibility Shortcut on.
   
4. Switch back to the Kiosk app; it will still display the Activate Screen Lock message. If your iPad has a home button, press it three times in quick succession. Otherwise, press the top/power button three times in quick succession. You will see this screen. Tap Session Settings.
   
5. We recommend keeping the Software Keyboard and Touch features enabled and turning off all other options. 
6. Tap Start / Resume.
   
7. You may be prompted to create a Passcode, and then enter it again to confirm. Since the Guided Access feature acts as a Screen Lock, the Passcode serves as a numeric password required to unlock the screen.
8. The Kiosk will now resume operation in the mode you chose.

Mode Lock

When you select a mode, the Mode Lock is automatically enabled. Tap the Lock icon to change your mode (Give Now, Give Now & Events, or Dedicated Form), adjust fee settings, or reconnect a card reader.

You will be asked for your User PIN, not to be confused with your Active Screen Passcode. 

Updated August 06, 2026 14:20