This article explains what OTC Verification is, how it can benefit your organization, and how to enable/disable it.
What is One-Time Code Verification?
- One-time code (OTC) verification requires that unverified, non-signed-in donors receive a code via email or text and enter it before submitting the donation.
- To verify, a donor can sign in, go to the Account tab, and send the code to their email or phone number on file, then enter it on the screen. This process verifies them.
- If a donor is signed in, they will not be required to enter the code
- If a donor uses a verified email or phone number, they will not be required to enter the code
- OTC verification can help protect against card testing and other bad actors
How can OTC Verification help us?
- If you experience suspicious activity, such as card testing, consider enabling OTC Verification to deter bad actors.
- OTC Verification can slow down or even stop bad actors from using your account
- Because it affects real donors, too, we do not enable OTC Verification for you by default.
- If we identify bad actors using your account, we may temporarily enable OTC Verification until the testing activity is over.
How to enable or disable OTC Verification
- To enable OTC Verification, go to the cog gear, then click Settings
- Click “Enable OTC Verification for Quick Gifts”
- You’re all set! To disable, simply uncheck the box.
Noticing suspicious activity?
Stay informed! Read up on the card testing activity and what you can do here.
If you’re worried about activity on your account, contact Support for help.
Frequently asked questions
Will OTC Verification send a text or email?
If the donor inputs an email on the form, it will send an email. If they input a phone number, it will send a text. If an email and phone number are entered, the donor will receive an email verification.
When should I enable OTC Verification?
Anytime you notice suspicious activity on your account, it may help to turn on OTC Verification.
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