Overview
This article outlines common fees that may apply to your Ministry’s payment processing account and shows where to find them in your system.
Why
Understanding your payment processing fees helps your Ministry manage finances, plan budgets, and ensure transparency.
At a Glance
- Monthly service and account fees may vary based on your agreement
- Fees are viewable in Settings > Invoices or Reports > Deposits > Billing tab
- Batch and PCI fees apply based on usage and compliance
- You can contact Support or your Account Executive for help understanding your fees
Before You Begin
- Required Role/Permissions: Admin access to billing reports and invoices
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What You’ll Need:
- Access to your Ministry’s payment processing account
- Knowledge of your service agreement or pricing package
Fee Types and Descriptions
Monthly Giving Software Fee
- Description: This is your monthly charge for our Giving software.
- Billing: Charged for the prior month’s service (example below).
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Fee Details Location: Go to Settings > Invoices
Alternate Bank Deposit Account Fees
- Description: Applies to each alternate bank deposit account linked to your payment processing
- Billing: Charged for the prior month’s service
- Fee Details Location: Go to Settings > Invoices
Monthly Account Fee
- Description: Standard monthly fee for all Payment Brands processing accounts
- Billing: Charged for the prior month’s service
- Fee Details Location: Reports > Deposits > Billing tab
ACH Return Fee
- Description: A charge is applied when an ACH transaction fails. ACH transactions fail due to things like insufficient funds, incorrect account numbers, or closed bank accounts.
- Billing: Charged as the failed transaction occurs.
- Fee Details Location: Reports > Deposits > Billing tab
Blocklist Fee
- Description: A blocklist occurs when an ACH transaction fails, and the donor's bank instructs us not to submit a transaction for that account/routing number combination.
- Billing: Charged as the failed transaction occurs.
- Fee Details Location: Reports > Deposits > Billing tab
Chargeback Fee
- Description: A chargeback happens when the donor disputes the charge with their bank.
- Billing: Charged as the disputed transaction is reported.
- Fee Details Location: Reports > Deposits > Billing tab
Batch Fee
- Description: Applies to each funded batch; alternate bank accounts have separate batch fees.
- Fee Details Location: Reports > Deposits > Billing tab
What is a Batch? A batch is another word for a deposit to your bank account. Most organizations receive online giving deposits (batches) daily on business days (Monday through Friday). Learn more about deposit timeframes.
What is a Batch Deposit Fee? It’s a small charge applied to each deposit (each batch) of online donations. In your monthly billing report, when you view all transactions, batch fees are typically listed on the last page.
Example: If you receive daily deposits (batches), you receive more than $1 a day from your donors, and there are 20 business days in a month, you would expect to see 20 batch fees for the 20 deposits made to your account that month.
PCI Fee
- Description: Charged for PCI compliance services
- Fee Details Location: Reports > Deposits > Billing tab
Note: Ministry Brands is fully PCI Compliant. The PCI Fee covers the services we're required to provide to help each organization we serve remain PCI compliant.
PCI compliance is a requirement of the payment industry to provide online giving processing services.
PCI Non-Compliance Fee
Every organization must complete a PCI questionnaire. If incomplete, you'll see a line item for PCI Non-Compliance on your Billing Report. Learn more about your responsibility to maintain PCI Compliance.
- Description: Charged when you have not completed the PCI certification questionnaire.
- Fee Details Location: Reports > Deposits > Billing tab
IMPORTANT NOTE: Fees listed are standard baseline rates. Actual fees may vary based on your agreement, selected packages, or custom pricing. For specific details, refer to your contract or contact your Account Executive or Sales Team.
Troubleshooting
- Can’t find your invoice? Make sure you have admin access and check the correct tab
- Is what you were billed different than what was expected? Review your service agreement or contact Support
- Need help understanding a fee? Reach out to your Account Executive for clarification
FAQs
Where can I find Giving Related Fees or Billing?
Fees are listed in two places:
- Settings > Invoices
- Reports > Deposits > Billing tab
Where can I Find My Service contract?
Please contact our Client Engagement team: client.engagement@ministrybrands.com
Help! I still have Billing Questions!
Please reach out to our Client Engagement team; they'd be happy to assist you! client.engagement@ministrybrands.com
What is a batch fee?
It’s a small charge applied to each funded batch of transactions.
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