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This article explains how to contact Ministry Brands Support, access help resources, and use our 24/7 chatbot. By following these steps, you’ll be able to get the right help at the right time—whether it’s a technical issue, product tutorial, or service request.
Why Knowing How to Get Help Matters
Whether you’re stuck on a step or just need quick guidance, knowing where to go for help can save time and prevent frustration. We offer multiple support options to make sure you’re never left without answers.
How to Get Help
🕘 Support Hours
Our live Technical Support Team is available:
Monday–Friday, 8 AM–5 PM CST
Note: Your support number may vary depending on your product or platform. Check your product login screen for the most accurate number.
💬 Chatbot Help (Available 24/7)
- Visit the Help Center
- Click the ❓ icon or the chat bubble in the lower right corner
- Ask your question — the chatbot will offer relevant articles or escalate if needed
📞 Contact Support
If you’re experiencing an issue, contact Support by:
- Submitting a request in the Help Center
- Calling our team during business hours (if applicable)
- Using the in-product support tool
View Your Ticket History
To keep track of your past requests, create a Help Center account using your primary email.
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Once logged in, you can view your entire ticket history.
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Tickets submitted by email will automatically connect to your account (as long as the email matches).
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Pro Tip: If you previously submitted tickets through your Giving software, you’ll now need to create a Help Center login to view those tickets. Some older tickets may not appear.
💡 This is especially helpful for admins or anyone managing multiple support requests over time.
📚 Self-Help Resources
- Browse our Help Center by product or topic
- Search using common terms (e.g., “scheduled giving setup”)
- Use filters to narrow down by role (Donor, Admin, Bookkeeper, etc.)
FAQs
What’s the best way to get help fast?
Start with the chatbot—it’s fast and always available. If needed, it’ll escalate to a human.
Can I call someone directly?
Live phone support may be available for certain platforms—please check your product-specific contact page.
What if I don’t know who to ask?
Submit a general Help Center ticket or reach out through your usual Support channel. We’ll route it for you.
Have Questions or Need Help?
If something isn’t working right, we’re here for you!
• Technical Support: Available Monday–Friday, 8 AM–5 PM CST
• Product Help: Visit the Help Center or click the ❓ icon in the product for tutorials and step-by-step instructions
• 24/7 Chatbot Support: Our Help Center chatbot can answer common questions any time—day or night
• Personalized Support: Contact the Sales Team at sales@ministrybrands.com for guided help through our paid services
💡 Pro Tip: Many answers can be found for free in our Help Center—no need to wait!
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