How to Contact Support and Get Help with Giving

This article explains how to contact Support, access help resources, and use our 24/7 chatbot. By following these steps, you’ll be able to get the right help at the right time—whether it’s a technical issue, product tutorial, or service request.

 

Phone Support

Support Hours

Monday–Friday, 8 AM–5 PM CST

Your support phone number may vary depending on your product or platform. Check your product login screen for the most accurate phone number.

Giving-Help-Support-Phone.png

 

Chatbot Help

Available 24/7

  • On any page here in the Help Center, click the blue conversation bubble at the bottom-right corner.

    Giving-AIChatbot.png

  • Enter your contact information. Required fields are marked with a *

    Giving-AIChatbot-COntactInfo.png
  • Follow the prompts to help you find the help you need. 

 

Submit a Ticket

Click here to submit a ticket. One of our Support Technicians will follow up with you shortly. 

View Your Ticket History

To keep track of your past requests, create a Help Center account using your primary email.

  • Once logged in, you can view your entire ticket history.

  • Tickets submitted by email will automatically connect to your account (as long as the email matches).

  • Pro Tip: If you previously submitted tickets through your Giving software, you’ll now need to create a Help Center login to view those tickets. Some older tickets may not appear.

    Ticket-History-Examples.png

💡 This is especially helpful for admins or anyone managing multiple support requests over time.

 

Self-Help Resources

  • Browse our Help Center by product or topic
  • Search using common terms (e.g., “scheduled giving setup”)
  • Use filters to narrow down by role (Donor, Admin, Bookkeeper, etc.)
    Giving-Help-Center-Keyword-Search-Results.png

 

System Status Page

For notifications regarding widespread issues, service interruptions, or planned maintenance. We recommend subscribing to receive status updates via email.

mbgiving.status.io

 

Weekend Emergency Support

🛡️ We're here when you need us most.

Details: We provide emergency weekend support for service interruptions or when a critical part of your software is non-functional (i.e., website down, Check-in fully down, all mass messages failing, etc.).

Learn More or Open a Ticket.

 

FAQs

What’s the best way to get help fast?

Start with our AI chatbot—it’s fast and always available. If needed, it’ll escalate to a human.

Can I call someone directly?

Live phone support may be available for certain platforms—please check your product-specific contact page.

What if I don’t know who to ask?

Submit a general Help Center ticket or reach out through your usual Support channel. We’ll route it for you.

 

 

Updated