How to find the best answers when you need them!
Here's how to find key help resources or chat, call, and open a ticket with our Support Team if you have any questions. (Please keep in mind that our Support Team is primarily equipped to help with How-To or Break/Fix type issues).
Support Hours:
Monday - Friday, 8AM - 5PM CST
Search our Help Center:
Use our search tool to find keyword-suggested results from the homepage or header of each help page.
Enhanced Chat:
Recommends resources based on keywords 24/7!
Note: Chat is also staffed during regular business hours, M-F, 8AM - 5PM CST)
Open a Ticket:
You can always open a support ticket with our team from the Help home screen or by clicking the button below!
Note: Questions submitted outside business hours will be reviewed the following business day.
Give us a Call!
Would you like to speak with someone on the phone? We'd love to talk to you! The direct phone number option is in the lower right-hand corner of your manager log-in page.
Note: The number above is an example. It's not the number you should call.
Your support number will vary slightly depending on your brand. Please see your login screen for the correct Support phone number.
Create an Account to View Ticket History
Pro-Tip: Sign up for a Help Center Account using your primary email. Whether you email us or open a ticket, all your ticket history will be saved for future reference! (below)
Note: Individuals who formerly created tickets and viewed ticket history within our giving software will now need to create an account in Help using the same email formerly used as a giving manager. Please be aware that not every historical ticket may appear in some circumstances.
Updated