Occasionally, donors or givers may forget their password, and may need assistance accessing their donor account. If a giver has trouble resetting their password, you can empower them with instructions, or you can reset their password.
How to Reset a Donor's Password
- Navigate to your ministry’s online giving link.
- Click Forgot Password?
- Enter the giver’s email into the User Email field and click Submit.
- Instruct your giver to check their email inbox. They will receive an email with instructions on how to choose a new password.
