Occasionally, donors or givers may forget their password, and may need assistance accessing their donor account. If a giver has trouble resetting their password, you can empower them with instructions, or you can reset their password.
How to Reset a Donor's Password
Navigate to your ministry’s online giving link.
Click Forgot Password?
Enter the giver’s email into the User Email field and click Submit.
Instruct your giver to check their email inbox. They will receive an email with instructions on how to choose a new password.